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CCD2 applies from 20 November 2026. Can you show which policy clause each credit decision rests on?See the 50-decision audit
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Credit decision audit
Most risk teams can explain their model. Fewer can show, for one specific decision, which clause of their own credit policy it rests on. From 20 November 2026, CCD2 lets any customer ask.
Consumers get the right to a meaningful explanation of automated credit decisions and to request human review. The directive now covers buy-now-pay-later and loans under €200.
The CJEU’s SCHUFA ruling (C-634/21) treats automated credit scoring that drives a decision as an automated decision, with the duties that follow.
Recent supervisory decisions in the Nordics and Baltics have turned on whether required creditworthiness checks actually ran before a loan was signed.
Illustrative example, not customer data
#17 · €4,500 personal loan · declined
SupportedIncome below affordability threshold → traced to policy §3.2
#31 · €1,200 · approved
UnsupportedOne required creditworthiness indicator not recorded → flagged for review
Kick-off call and data handover
Trace and check
Your expert reviews findings
Signed report and walkthrough call
Fixed fee from €5,000 for 50 decisions.
Credited in full against a monitoring subscription if you continue.
DATA HANDLING
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